topic Re: Paramount in Sky Q

Paramount

andre+Gardner — Fri, 02 Jun 2023 19:29:44 GMT

I have activated Paramount plus but my email doesn't seem to be linked to sky as it's asking me to pay a monthly subscription. I have been going around in circles since December and no one has been able to link my email!! Please help

Re: Paramount

Addie15 — Sat, 03 Jun 2023 09:03:44 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Paramount

Lisa-P1987 — Mon, 05 Jun 2023 10:25:31 GMT

Thanks for chatting to us andre+Gardner. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

Re: Paramount

andre+Gardner — Mon, 05 Jun 2023 14:18:38 GMT

Nothing has been resolved??? I need more help

Re: Paramount

Invisiblename — Mon, 05 Jun 2023 15:30:45 GMT

@andre+Gardner wrote:
Nothing has been resolved??? I need more help

You need to open the chat bubble offered within 48 hrs, or it will automatically close. @Addie15 can you re-open this?

Re: Paramount

andre+Gardner — Tue, 06 Jun 2023 06:20:21 GMT

I can't see any chat bubbles

Re: Paramount

Invisiblename — Tue, 06 Jun 2023 06:34:46 GMT

@andre+Gardner wrote:
I can't see any chat bubbles

Because you didn't respond in the initial 48hr period. Hopefully a SuperUser will spot this thread and re-escalate it so that another offer to chat will come from Sky.

Re: Paramount

andre+Gardner — Tue, 06 Jun 2023 06:45:55 GMT

I'm just giving up and will cancel when my contract comes up for renewal. What happened to talking to somebody!!