topic Re: My sky q mini box keeps loosing the picture in Sky Q

My sky q mini box keeps loosing the picture

Matt+wiggy — Mon, 05 Jun 2023 19:00:07 GMT

My sky q mini box keeps loosing the picture

Re: My sky q mini box keeps loosing the picture

oldfella — Mon, 05 Jun 2023 19:02:47 GMT

@Matt+wiggy wrote:

My sky q mini box keeps loosing the picture

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect reliably try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box

Re: My sky q mini box keeps loosing the picture

Matt+wiggy — Mon, 05 Jun 2023 19:05:25 GMT

Cheers for that, I will give it a go now. I have 3 mini boxes and the other 2 are working fine. The one in question keeps going blank then coming back on every few minutes.

Re: My sky q mini box keeps loosing the picture

Matt+wiggy — Mon, 05 Jun 2023 19:21:16 GMT

Tried rebooting as discussed but still doing the same.

Re: My sky q mini box keeps loosing the picture

Matt+wiggy — Mon, 05 Jun 2023 19:23:52 GMT

Tried rebooting as discussed but still doing the same.
Has anyone experienced this issue?

Re: My sky q mini box keeps loosing the picture

oldfella — Mon, 05 Jun 2023 19:25:52 GMT

@Matt+wiggy wrote:

Tried rebooting as discussed but still doing the same.

Hi @Matt+wiggy

Did you try the Network reset on the problem Mini?

Also you could try swapping the mini over with one of the others to see if the issue is due to the mini location.

Re: My sky q mini box keeps loosing the picture

anderson24 — Mon, 05 Jun 2023 20:04:53 GMT

I'm having same problem with one sky q box after it's been on for about an hour it starts pausing and losing signal have done all the usual stuff even updated it