topic Re: Late return Sky Q box in Sky Q

Late return Sky Q box

Question618 — Mon, 05 Jun 2023 15:11:54 GMT

Hi all

I have recently downgarded my tv package and have been invited to return the Sky Q Box. The deadline for return passed recently however I now have the return package and am ready to return the box.

Do I still get charged the non return fee if I return the box after the deadline?

A quick response would be helpful

Thanks

Re: Late return Sky Q box

GD1 — Mon, 05 Jun 2023 15:14:12 GMT

@Question618 You may still get charged as the date has passed, however you still need to return it and once received by Sky if there is charge Sky may remove it.

Re: Late return Sky Q box

Daniel0210 — Mon, 05 Jun 2023 15:36:58 GMT

@Question618

When you return the items obtain proof of posting and keep it safe and indefinitely.

Re: Late return Sky Q box

bob1234 — Mon, 05 Jun 2023 15:39:10 GMT

@Daniel0210 wrote:
@Question618
When you return the items obtain proof of posting and keep it safe and indefinitely.

If it is tracked delivery also keep a screen shot of proof of delivery.

Re: Late return Sky Q box

Question618 — Mon, 05 Jun 2023 16:01:18 GMT

Thanks @GD1 appreciate the response.