topic Re: Recordings in Sky Q

Recordings

Hoppovic — Mon, 05 Jun 2023 13:26:48 GMT

When we make recordings when playing back the recordings all the way through it blacks out for a very short time then the picture comes back is there anything that can be done to sort this TIA

Re: Recordings

Daniel0210 — Mon, 05 Jun 2023 13:27:53 GMT

@Hoppovic

Have you rebooted your Sky Q box? Let us know if you're not sure how to do that.

Re: Recordings

Hoppovic — Mon, 05 Jun 2023 13:34:42 GMT

No have not rebooted and in aware of how to do this ! Will this erase all recordings ? Many thank

Re: Recordings

Daniel0210 — Mon, 05 Jun 2023 13:41:41 GMT

@Hoppovic

No, a normal reboot does not affect previous recordings.

put box into standby
switch off at plug
leave off for at least 30 seconds
switch back on at plug
follow on screen instructions
when the blue Q on front of box stops pulsating wait another 30 seconds
then press the 🏠 button on the Sky Q remote

Be aware some features may take 5-10 mins to return.

Re: Recordings

Hoppovic — Mon, 05 Jun 2023 14:33:58 GMT

Ok thanks I have tried this now and will see if it works

Re: Recordings

Hoppovic — Mon, 05 Jun 2023 19:04:09 GMT

So I have tried the soft reset and it contours to do this I should have said it's not only my recordings it's when we stream as well so I can only assume it maybe my internet !? We have a fast internet and had fibre put in but I can honestly say I have not been impressed with the internet any thoughts ?