topic Re: Chanels not working in Sky Q

Chanels not working

Miffy61 — Mon, 05 Jun 2023 12:26:07 GMT

I called sky the other day told them it's saying no signal on bbc 1 and bbc 2 . The person I spoke to said he had rectified the issue from his side but I still can't get bbc 1 or bbc 2 no signal again it's saying . I'm paying for this product and just renewed my contract with sky but would prefer to be able to watch these two channels also . I have a fourteen day cooling of period and will cancel if this is not resolved soon .

Re: Chanels not working

GD1 — Mon, 05 Jun 2023 12:36:14 GMT

@Miffy61 You shoudl be getting a No Satellite signal if satellite channels are affected. Is this what is showing? A No signal is likely to be a TV issue.

If it a No satelite signal message your dish is out of alignment nothing can be done remotely to rectify this, you'll need to call Sky to book an engineer to check the dish.

Re: Chanels not working

Daniel0210 — Mon, 05 Jun 2023 12:34:24 GMT

@Miffy61

No signal and no satellite signal are different. No signal normally comes from your TV set not your Sky box.