topic returning equipment in Sky Q

returning equipment

chopper27 — Mon, 05 Jun 2023 10:25:08 GMT

I have recieved a text message today saying i will be charged as i havent returned my equipment however this is incorrect as i sent everything back that was required and even recieved an email to say that sky had recieved the equipment. i was half expecting this issue as my experience with sky is part of the reason i left. Again no easy way of contacting and why should i sit on the phone for an hour when i have already done what was asked.

Re: returning equipment

lettice — Mon, 05 Jun 2023 10:40:57 GMT

This is quite a common request on here.
The Sky community escalation team on here can help you with this.
Have any proof of posting ready for them to see, that they may ask as proof it was sent off to Sky.

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: returning equipment

Addie15 — Mon, 05 Jun 2023 10:48:23 GMT

Hi there! Thank you for escalating this. We have sent an invite to chopper27.

Re: returning equipment

JordanBGoblin — Mon, 05 Jun 2023 12:57:49 GMT

If it doesn't work, just give them a call, they can re-instate the hardware, if you are not a Sky customer anymore, they can check why do you receive the message that it needs to be returned.