topic Re: No signal in Sky Q

No signal

Amy+sophie — Sun, 04 Jun 2023 18:25:35 GMT

Hi there,

I have followed all the guides and phone call, nothing is working I have no signal and therefore need an engineer

Re: No signal

oldfella — Sun, 04 Jun 2023 18:28:35 GMT

@Amy+sophie wrote:

Hi there,

I have followed all the guides and phone call, nothing is working I have no signal and therefore need an engineer

Hi @Amy+sophie

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

Re: No signal

Invisiblename — Mon, 05 Jun 2023 07:10:01 GMT

@Amy+sophie wrote:
Hi there,

I have followed all the guides and phone call, nothing is working I have no signal and therefore need an engineer

"No signal" or "no satellite signal"?

Re: No signal

lettice — Mon, 05 Jun 2023 07:47:23 GMT

If you are getting No satellite signal,
On your Sky Q box, hit the help offering on the 'no satellite signal' on screen mesage.
This will guide you through some tasls to check, along with a power reboot of the box. If the error is still there after the reboot, the on screen message will then provide a dedicated number to call Sky for an engineer visit.