topic Re: UPgraded to multiroom in Sky Q

UPgraded to multiroom

Spaws — Sun, 04 Jun 2023 19:04:19 GMT

Last week i upgraded to sky multiroom and was wondering how long it takes for the Q mini box to arrive

I can see on my orders that one has been sent out yet

Re: UPgraded to multiroom

Daniel0210 — Sun, 04 Jun 2023 19:08:56 GMT

@Spaws wrote:

Last week i upgraded to sky multiroom and was wondering how long it takes for the Q mini box to arrive

I can see on my orders that one has been sent out yet

@Spaws

Did you order a mini box? It's not automatically added if you add Multiscreen.

Re: UPgraded to multiroom

nigea99 — Sun, 04 Jun 2023 19:09:22 GMT

@Spaws wrote:

Last week i upgraded to sky multiroom and was wondering how long it takes for the Q mini box to arrive

I can see on my orders that one has been sent out yet

hi @Spaws

Did you specifically check that one would be sent as it is not always automatic

Re: UPgraded to multiroom

Spaws — Sun, 04 Jun 2023 19:13:25 GMT

i am not sure i think i did ,,, because i seem to remember it asking how many i wanted and if more than 1 there was a charge

Re: UPgraded to multiroom

Daniel0210 — Sun, 04 Jun 2023 19:19:27 GMT

@Spaws

I added my mini box when I originally upgraded from Sky+HD to Sky Q so the mini box was brought and installed by the engineer. I was under the impression an engineer attended for a first mini box but if it's sent out it's for self-install.

This link explains

https://www.sky.com/help/articles/setting-up-sky-q

Re: UPgraded to multiroom

Spaws — Sun, 04 Jun 2023 19:18:39 GMT

i was offered it free because self install

Re: UPgraded to multiroom

Daniel0210 — Sun, 04 Jun 2023 19:20:52 GMT

@Spaws

Our posts crossed. I've added to my last one. If nothing is showing on your order it might be worth you calling Sky to confirm.

Re: UPgraded to multiroom

Spaws — Sun, 04 Jun 2023 19:48:51 GMT

Thank you for your help i called sky got through in 5 mins.... spoke to a nice guy who said that i supposed to have one sent but for some reason i hadnt.... so he arranged for one to be sent in next couple days and refunded a weeks loss of access win win 😊

Re: UPgraded to multiroom

Daniel0210 — Sun, 04 Jun 2023 19:55:05 GMT

@Spaws

Glad you sorted it so quickly.