topic Re: Not allowing me to download catch up/ on demand again when I’ve got a subscription. in Sky Q

Not allowing me to download catch up/ on demand again when I’ve got a subscription.

Paul5359 — Sun, 04 Jun 2023 08:44:46 GMT

Hi, me again!

I'm having the same trouble again about it saying 'please upgrade your subscription' when trying to download something on catch up/on demand again. Could you please pass me over to a Sky expert so we can go through a viewing card refresh again because that worked last time.

Thank you.

Re: Not allowing me to download catch up/ on demand again when I’ve got a subscription.

caesarome — Sun, 04 Jun 2023 08:58:05 GMT

I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

Re: Not allowing me to download catch up/ on demand again when I’ve got a subscription.

Tom-W19 — Sun, 04 Jun 2023 08:59:19 GMT

Thanks for escalating. We've sent an invite to Paul5359.

Re: Not allowing me to download catch up/ on demand again when I’ve got a subscription.

Paul5359 — Sun, 04 Jun 2023 09:10:21 GMT

Thank you for doing that! Just answered there message now! 🙂

Paul.