topic Re: Sky cinema problems in Sky Q

Sky cinema problems

DanboJ — Sat, 03 Jun 2023 05:43:07 GMT

Good morning all,

I'm having problems with sky cinema (again) and I've tried to put a film on for my children that I've already downloaded from sky cinema, I'm getting a message pop up saying I need to upgrade to watch even though we've had sky cinema for roughly 10 years.

Any help is much appreciated 🙂

Re: Sky cinema problems

Quoman7 — Sat, 03 Jun 2023 07:00:55 GMT

@DanboJ wrote:

Good morning all,

I'm having problems with sky cinema (again) and I've tried to put a film on for my children that I've already downloaded from sky cinema, I'm getting a message pop up saying I need to upgrade to watch even though we've had sky cinema for roughly 10 years.

Any help is much appreciated 🙂

Hi @DanboJ Try rebooting your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot.

Re: Sky cinema problems

DanboJ — Sat, 03 Jun 2023 08:12:47 GMT

Morning @Quoman7 , just tried that but no luck . Thanks though

Re: Sky cinema problems

Invisiblename — Sat, 03 Jun 2023 08:27:44 GMT

@DanboJ wrote:
Morning @Quoman7 , just tried that but no luck . Thanks though

This is a very common issue that normally gets resolved by talking with Sky. If a Superuser sees this, hopefully they will escalate your question so that they will contact you on here

@Tom-W19 can you help?

Re: Sky cinema problems

Quoman7 — Sun, 04 Jun 2023 07:05:57 GMT

Hi @DanboJ I have escalated your post to SKY they may contact you on here via speech bubble or email.

Re: Sky cinema problems

Tom-W19 — Sun, 04 Jun 2023 07:55:43 GMT

Thanks for escalating. We've sent an invite to DanboJ.

Re: Sky cinema problems

Addie15 — Sun, 04 Jun 2023 16:57:32 GMT

Update-We are closing this session now as this matter has been resolved. if there is anything else we can help you with in the future, please do not hesitate to reach out. Thanks.