https://helpforum.sky.com/t5/Sky-Q/Sky-Q-has-disconnected-from-my-Broadband-Router-and-now-I-m-not-able-to-reconnect-HELP/m-p/4325498#M580780 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3538519">@Jess13</a>&nbsp; You should be aware you're not contact Sky Support via the forum, tagging&nbsp;@IT will not get a response from them.</P> <P>&nbsp;</P> <P>Have you worked through the steps <A title="Q fix" href="https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-connectivity/fix-connection-problems-with-sky-q/articles/sky-q-permanent-connectivity-problems" target="_blank" rel="noopener">here</A></P> Sat, 03 Jun 2023 15:36:53 GMT GD1 2023-06-03T15:36:53Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-has-disconnected-from-my-Broadband-Router-and-now-I-m-not-able-to-reconnect-HELP/m-p/4325497#M580779 <P>Hi</P><P>&nbsp;</P><P>been trying for over 12 hours now rebooting / trying to sync but still nothing.</P><P>I have been connected for 12 months on the SkyQ box to my broadband router and now unable to reconnect.&nbsp;<BR />I have called Sky to have some help but now being passed through here.&nbsp;<BR />move rebooted / switched off and back on and nothing!!&nbsp;<BR />signal is fine - wifi is fine but the two cannot sync?? Is someone else using my SkyQ subscription? Please help!&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2708182">@IT</a> #help&nbsp;</P><P>&nbsp;</P> Sat, 03 Jun 2023 15:34:20 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-has-disconnected-from-my-Broadband-Router-and-now-I-m-not-able-to-reconnect-HELP/m-p/4325497#M580779 Jess13 2023-06-03T15:34:20Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-has-disconnected-from-my-Broadband-Router-and-now-I-m-not-able-to-reconnect-HELP/m-p/4325498#M580780 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3538519">@Jess13</a>&nbsp; You should be aware you're not contact Sky Support via the forum, tagging&nbsp;@IT will not get a response from them.</P> <P>&nbsp;</P> <P>Have you worked through the steps <A title="Q fix" href="https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-connectivity/fix-connection-problems-with-sky-q/articles/sky-q-permanent-connectivity-problems" target="_blank" rel="noopener">here</A></P> Sat, 03 Jun 2023 15:36:53 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-has-disconnected-from-my-Broadband-Router-and-now-I-m-not-able-to-reconnect-HELP/m-p/4325498#M580780 GD1 2023-06-03T15:36:53Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-has-disconnected-from-my-Broadband-Router-and-now-I-m-not-able-to-reconnect-HELP/m-p/4325506#M580783 <P>Yep been through all the steps &amp; the same steps that have been provided via automated robot over the phone.&nbsp;<BR />it would be more beneficial to speak to someone who from Sky tech to be able to get this resolved asap</P><P>&nbsp;</P> Sat, 03 Jun 2023 15:50:43 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-has-disconnected-from-my-Broadband-Router-and-now-I-m-not-able-to-reconnect-HELP/m-p/4325506#M580783 Jess13 2023-06-03T15:50:43Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-has-disconnected-from-my-Broadband-Router-and-now-I-m-not-able-to-reconnect-HELP/m-p/4325518#M580788 <P>My Satellite Signal is LOCKED rather than advising connected <span class="lia-unicode-emoji" title=":expressionless_face:">😑</span><span class="lia-unicode-emoji" title=":expressionless_face:">😑</span><span class="lia-unicode-emoji" title=":expressionless_face:">😑</span></P> Sat, 03 Jun 2023 16:08:44 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-has-disconnected-from-my-Broadband-Router-and-now-I-m-not-able-to-reconnect-HELP/m-p/4325518#M580788 Jess13 2023-06-03T16:08:44Z