topic Re: Checking upgrade box on Screen in Sky Q

Checking upgrade box on Screen

Christine+U — Fri, 02 Jun 2023 09:58:00 GMT

Checking upgrade box on tv screen wont move, cant watch tv?

Re: Checking upgrade box on Screen

oldfella — Fri, 02 Jun 2023 09:59:19 GMT

@Christine+U wrote:

Checking upgrade box on tv screen wont move, cant watch tv?

Try rebooting your Q box

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Re: Checking upgrade box on Screen

Christine+U — Fri, 02 Jun 2023 10:20:47 GMT

Thanks, i will try that

Re: Checking upgrade box on Screen

GD1 — Fri, 02 Jun 2023 10:28:08 GMT

@Christine+U It's possible this is the message from your actual TV & not the Sky Q box, you may need to use the TV remote to remove the message.

Re: Checking upgrade box on Screen

Christine+U — Fri, 02 Jun 2023 11:00:54 GMT

Not worked. It says keep power on til upgraded?

Re: Checking upgrade box on Screen

Christine+U — Fri, 02 Jun 2023 11:05:23 GMT

Yes it was, thanks

Re: Checking upgrade box on Screen

tracey264 — Fri, 28 Mar 2025 06:43:06 GMT

I have the same, will not go off at all

Re: Checking upgrade box on Screen

nigea99 — Fri, 28 Mar 2025 07:03:42 GMT

@tracey264 wrote:

I have the same, will not go off at all

hi @tracey264

As above this is likely to be your TV's firmware and you will need to use the TV;s own remote to proceed