topic Disney+ in Sky Q

Disney+

Vall3yblade — Thu, 01 Jun 2023 21:36:07 GMT

I recently added Disney+ to my subscription and it's active on a monthly rolling contract. The app worked for 1 month and won't now work. I logout and back in, reset the password but it says I don't have a active subscription. More than a bit annoying and trying to use the virtual assistant is really not working for me. Whatever happened to ringing Sky no matter what time of day it is and talking to someone.

Re: Disney+

Lisa-P1987 — Fri, 02 Jun 2023 10:24:54 GMT

Hi there Vall3yblade, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Disney+

Addie15 — Sun, 04 Jun 2023 10:43:23 GMT

Update-We are closing this invite now after not receiving a response within 48 hours. If you still need help, please get back to us so we can re-escalate this for you. Thanks.