topic Re: How can i add itvx to my sky q ?? in Sky Q

How can i add itvx to my sky q ??

Steven+5757 — Thu, 01 Jun 2023 17:45:54 GMT

Just had SkyQ installed and realised I'm missing ITVX and Channels 4&5...how can I add those apps please??

Re: How can i add itvx to my sky q ??

oldfella — Thu, 01 Jun 2023 18:01:26 GMT

@Steven+5757 wrote:

Just had SkyQ installed and realised I'm missing ITVX and Channels 4&5...how can I add those apps please??

Hi @Steven+5757

First make sure that your Q box is on the latest Software.

https://www.sky.com/help/articles/updating-sky-box-software-sky-q

Re: How can i add itvx to my sky q ??

nigea99 — Thu, 01 Jun 2023 18:03:00 GMT

hi @Steven+5757

Please see this link for updating the Software & Apps

Software/Apps Update

The latest software is Q220 but I think it has not 100% been rolled to every box so there is a possibility it will be Q210 which should be OK

Please note you should get ITV X but ALL4 & My5 are not available on SKY Q

Re: How can i add itvx to my sky q ??

Steven+5757 — Thu, 01 Jun 2023 19:06:24 GMT

Thank you...I definitely have new version of software installed but still no ITVX...after updating...I'll call Sky over weekend to see what they say....

Re: How can i add itvx to my sky q ??

oldfella — Thu, 01 Jun 2023 19:08:02 GMT

@Steven+5757 wrote:

Thank you...I definitely have new version of software installed but still no ITVX...after updating...I'll call Sky over weekend to see what they say....

Hi @Steven+5757

Did you try a box reboot

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Re: How can i add itvx to my sky q ??

nigea99 — Thu, 01 Jun 2023 19:09:24 GMT

@Steven+5757 wrote:

Thank you...I definitely have new version of software installed but still no ITVX...after updating...I'll call Sky over weekend to see what they say....

did you also go through the step to initiate a refresh of the Apps ?

Re: How can i add itvx to my sky q ??

Steven+5757 — Thu, 01 Jun 2023 20:54:02 GMT

Thanks for replying...as skyq system is new to me....how do I refresh the apps?

Tia

Re: How can i add itvx to my sky q ??

oldfella — Thu, 01 Jun 2023 21:02:57 GMT

@Steven+5757 wrote:

Thanks for replying...as skyq system is new to me....how do I refresh the apps?

Tia

Hi @Steven+5757

Have you tried refreshing the Apps in the Hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Select Apps 
then highlight Refresh all Apps on this box.
You'll see a message that says, 'Your apps are being refreshed'. This will stay on screen until you press Dismiss to return to normal viewing
It’s recommended waiting at least 5 minutes before doing so.

Refresh Apps can take up to 24 hrs to complete .

Re: How can i add itvx to my sky q ??

nigea99 — Thu, 01 Jun 2023 21:15:21 GMT

@Steven+5757 wrote:

Thanks for replying...as skyq system is new to me....how do I refresh the apps?

Tia

@oldfella has replied but it was all in the link I gave

Re: How can i add itvx to my sky q ??

Steven+5757 — Thu, 01 Jun 2023 21:19:09 GMT

Thank you...apps refreshed and I have itvx....thank you