topic Tv keeps buffing in Sky Q

Tv keeps buffing

Angie+321 — Thu, 01 Jun 2023 16:52:17 GMT

Tv keeps buffings

Re: Tv keeps buffing and unable to watch any programs

Angie+321 — Thu, 01 Jun 2023 16:58:06 GMT

Unable to watch Tv

constantly buffering

Re: Tv keeps buffing

oldfella — Thu, 01 Jun 2023 17:04:17 GMT

@Angie+321 wrote:

Tv keeps buffings

Hi @Angie+321

First thing to try is a box reboot.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

If the issue continues try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

Re: Tv keeps buffing and unable to watch any programs

Invisiblename — Thu, 01 Jun 2023 17:18:47 GMT

@Angie+321 wrote:
Unable to watch Tv
constantly buffering

What are you trying to watch? Live broadcast, recording, catch up?

Re: Tv keeps buffing

Angie+321 — Thu, 01 Jun 2023 18:12:51 GMT

It happens on live and catch up

Re: Tv keeps buffing

Invisiblename — Thu, 01 Jun 2023 18:56:38 GMT

@Angie+321 wrote:
It happens on live and catch up

Definitely sounds like a box issue rather than reception (live is via satellite, catch-up is via internet). Have you done as suggested in @oldfella 's post?

Re: Tv keeps buffing

Laing1 — Thu, 01 Jun 2023 19:23:30 GMT

@Angie+321 wrote:

It happens on live and catch up

@Angie+321 is this your main box or a mini box ?

Re: Tv keeps buffing

Angie+321 — Thu, 01 Jun 2023 19:40:41 GMT

All we have 1 main and 3 minis all have the same issue

Re: Tv keeps buffing

Invisiblename — Fri, 02 Jun 2023 08:26:29 GMT

@Angie+321 have you done as @oldfella suggested???

Re: Tv keeps buffing

Invisiblename — Fri, 02 Jun 2023 08:27:45 GMT

@Angie+321 wrote:
All we have 1 main and 3 minis all have the same issue

If the problem is with the main Sky Q (which it sounds like it is) then your minis will also, as they get their feed from the main box