topic Re: Asking for internet password every day in Sky Q

Asking for internet password every day

NatCox — Tue, 23 May 2023 18:19:57 GMT

Every single day Sky is not connected to the internet and I have to do the tedious scrolling through to input the password. Then it connects fine and stays connected. But then the same thing happens the next day. It's in Active, not Eco.

Re: Asking for internet password every day

Greenfingers001 — Wed, 24 May 2023 07:42:59 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Asking for internet password every day

Lisa-P1987 — Thu, 01 Jun 2023 07:06:36 GMT

Thanks for chatting to us NatCox. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks