topic Re: Picture breaking up usually during ads in Sky Q

Picture breaking up usually during ads

Dweller — Thu, 11 May 2023 11:47:02 GMT

Going on for a few days. I don't recall it happening except during ads.

Re: Picture breaking up usually during ads

Addie15 — Fri, 12 May 2023 07:24:54 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Picture breaking up usually during ads

Tom-W19 — Sun, 14 May 2023 07:58:55 GMT

Hi Dweller

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Screen breaking up on reply

Dweller — Mon, 22 May 2023 12:32:08 GMT

Going on for a few days now. Reported it earlier but didn't respond to sky tech as I wasn't sure what was happening. I'm now sure it's happing on reply - mainly in ads or just following. Doesn't happen all the time, hasn't happened today or yesterday.

Re: Screen breaking up on reply

Hersed — Mon, 22 May 2023 12:49:01 GMT

I am sorry we been breaking up and it goes blue screen more of when started rain or wind but nice day and still can't watch tv

Re: Screen breaking up on reply

Dweller — Mon, 22 May 2023 12:55:33 GMT

Sounds like satellite problem.

Re: Screen breaking up on reply

Dweller — Wed, 24 May 2023 06:29:29 GMT

No response yet from a Tech person, @Tom-W19 or @Addie15 can you help? Thanks.

Re: Screen breaking up on reply

Dweller — Tue, 30 May 2023 16:44:07 GMT

Despite bei \ng told earlier in May

This message was authored by Tom-W19 This message was authored by: Tom-W19

‎14 May 2023 08:58 AM

Posted by a Sky employee

Hi Dweller

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Thanks
Tom

I started this new thread several days ago. No one from Sky has replied to escalate this. It is erratic but it starts while fast-forwarding through ads, sometimes a minute or so into the program. Go back and then go at normal speed through ads, it isn't there.

I've been with Sky for over 17 years. Upgraded recently. Yet I'm not getting any help.

Re: Screen breaking up on reply

Invisiblename — Tue, 30 May 2023 16:47:48 GMT

@Dweller wrote:
Despite bei \ng told earlier in May

This message was authored by Tom-W19 This message was authored by: Tom-W19
‎14 May 2023 08:58 AM
Posted by a Sky employee
Hi Dweller

An invite was sent but there was no response within 48 hours so it has automatically closed.
If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.
Thanks
Tom

I started this new thread several days ago. No one from Sky has replied to escalate this. It is erratic but it starts while fast-forwarding through ads, sometimes a minute or so into the program. Go back and then go at normal speed through ads, it isn't there.
I've been with Sky for over 17 years. Upgraded recently. Yet I'm not getting any help.

Sky did offer to help you but you didn't respond. Escalations from this forum are not often made by Sky, but by forum super users (who are fellow customers).

Re: Picture breaking up usually during ads

Daniel0210 — Tue, 30 May 2023 16:54:58 GMT

@Dweller

Is there a reason you didn't participate in the chat invite that was sent to you? If we escalate this to Sky again are you able to take part in it?

Re: Picture breaking up usually during ads

Dweller — Wed, 31 May 2023 07:03:12 GMT

Yes, I can. I didn't respond because I was not sure what was happening. Sorry. Worry about whether my chemo was successful may have affected me also. It was, giving me a few more months.

Re: Picture breaking up usually during ads

Daniel0210 — Wed, 31 May 2023 07:09:29 GMT

@Dweller
I’ve re-escalated your post to Sky and the Escalation Team may get in touch with you later.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari also make sure that Hide IP Address is not checked in order to see the chat bubble. If you have trouble finding this to check the settings, use another browser such as Chrome or Firefox.

Re: Picture breaking up usually during ads

Dweller — Wed, 31 May 2023 07:28:41 GMT

Thanks, I understand, no problem.

Re: Screen breaking up on reply

Lisa-P1987 — Wed, 31 May 2023 08:56:25 GMT

Thanks for escalating this. We’ve sent Dweller another invite to chat.