topic Re: Issues with Channel5 on Sky Q Mini in Sky Q

Issues with Channel5 on Sky Q Mini

Daley87 — Thu, 25 May 2023 18:31:18 GMT

Basically as the title says.

Whether it's watching Channel 5 live or trying to watch something from the planner that's been recorded from Channel 5, there's regular freezes which is making unwatchable.

We have issues with other live channels from time to time aswell, but usually restarting all the boxes etc fixes it, however this does nothing for the main issue with Channel5.

Do I need to get a WiFi booster or something? Is that why it's freezing because it's losing connection momentarily between the two boxes?

Re: Issues with Channel5 on Sky Q Mini

Lisa-P1987 — Fri, 26 May 2023 08:26:13 GMT

Hi there @Daley87 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Issues with Channel5 on Sky Q Mini

Addie15 — Mon, 29 May 2023 07:59:48 GMT

Update-We are closing this session now as we have not received further response within 48 hours. If you still need help, please let us know, so we can re-escalate this for you. Thanks.

Re: Issues with Channel5 on Sky Q Mini

Daley87 — Mon, 29 May 2023 11:29:03 GMT

Still having issues, but now with other channels.

Was told to report back in a few days time.

Re: Issues with Channel5 on Sky Q Mini

Daley87 — Tue, 30 May 2023 17:11:06 GMT

Could you put me in contact with the community messaging team again please, still having issues.

Re: Issues with Channel5 on Sky Q Mini

Laing1 — Tue, 30 May 2023 17:29:05 GMT

@Daley87 wrote:

Could you put me in contact with the community messaging team again please, still having issues.

@Daley87 I have re-escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Issues with Channel5 on Sky Q Mini

Lisa-P1987 — Wed, 31 May 2023 08:16:35 GMT

Thanks for escalating this. We’ve sent Daley87 another invite to chat.

Re: Issues with Channel5 on Sky Q Mini

Daley87 — Wed, 28 Jun 2023 18:29:31 GMT

Less than a months respite and the same issues are back again if I can be forwarded onto to speak to someone from the team again...