https://helpforum.sky.com/t5/Sky-Q/Sky-a-box-send-back/m-p/4321780#M580102 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3777780">@SarahR7119</a>&nbsp;<BR />Providing you’ve cancelled successfully Sky usually send out the returns packaging near the end of a cancellation period, [31 days for Sky Q], to the address that the account is registered at. <BR /><BR />You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail. <BR /><A href="https://www.sky.com/help/articles/return-tv-broadband" target="_blank">https://www.sky.com/help/articles/return-tv-broadband</A><BR /><BR />If you haven’t anything suitable contact Sky again and see if they’ll re-send. Keep your proof of posting very safe and indefinitely as Unipart, who handle the UK returns, don’t appear to be that well organised. Also, if you use Royal Mail’s collect from home service, keep a record of the tracking number.</P> Tue, 30 May 2023 16:44:33 GMT Daniel0210 2023-05-30T16:44:33Z https://helpforum.sky.com/t5/Sky-Q/Sky-a-box-send-back/m-p/4321758#M580094 <P>Need to return my sky a box, but can't find the original can I send back another one ?&nbsp;<BR /><BR /></P><P>sarah&nbsp;</P> Tue, 30 May 2023 16:10:55 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-a-box-send-back/m-p/4321758#M580094 SarahR7119 2023-05-30T16:10:55Z https://helpforum.sky.com/t5/Sky-Q/Sky-a-box-send-back/m-p/4321762#M580095 <P>Are you referring to a&nbsp; (cardboard) box or the Q box itself?</P> Tue, 30 May 2023 16:22:29 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-a-box-send-back/m-p/4321762#M580095 PandJ2020 2023-05-30T16:22:29Z https://helpforum.sky.com/t5/Sky-Q/Sky-a-box-send-back/m-p/4321780#M580102 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3777780">@SarahR7119</a>&nbsp;<BR />Providing you’ve cancelled successfully Sky usually send out the returns packaging near the end of a cancellation period, [31 days for Sky Q], to the address that the account is registered at. <BR /><BR />You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail. <BR /><A href="https://www.sky.com/help/articles/return-tv-broadband" target="_blank">https://www.sky.com/help/articles/return-tv-broadband</A><BR /><BR />If you haven’t anything suitable contact Sky again and see if they’ll re-send. Keep your proof of posting very safe and indefinitely as Unipart, who handle the UK returns, don’t appear to be that well organised. Also, if you use Royal Mail’s collect from home service, keep a record of the tracking number.</P> Tue, 30 May 2023 16:44:33 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-a-box-send-back/m-p/4321780#M580102 Daniel0210 2023-05-30T16:44:33Z