topic Paid my bill 4days ago but sky Q is still restricted in Sky Q

Paid my bill 4days ago but sky Q is still restricted

Mandaln — Tue, 30 May 2023 16:22:33 GMT

How do I get services reinstated when bills paid and the no one other than a computer wants to talk to me

Re: Paid my bill 4days ago but sky Q is still restricted

MightyQuinn — Tue, 30 May 2023 16:37:21 GMT

Hi @Mandaln When you say 4 days ago do you mean over a bank holiday weekend? Given it takes a few days for funds to clear, starting today ... I believe that you are also required to set up a continuous payment method.

Re: Paid my bill 4days ago but sky Q is still restricted

Daniel0210 — Tue, 30 May 2023 16:42:03 GMT

@Mandaln

@MightyQuinn is correct. Before Sky reinstate your services you will have to pay what you owe and also set up a new continuous payment method. If your payment is two or more weeks overdue you will also have to pay the next bill as well.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but be aware this may not be instant.