topic Re: Pixelated image/stuttering BBC channels only. Every other channel perfect (including UHD). in Sky Q

Pixelated image/stuttering BBC channels only. Every other channel perfect (including UHD).

JDB.123 — Tue, 30 May 2023 12:17:56 GMT

Hi All,

I seem to be getting random pixelating and stuttering on the BBC One HD and BBC Two HD channels. I have tried all the online help, spoke with two different people at sky and still no luck. I have to watch BBC through iPlayer at the moment. Any recordings from BBC and my sky mini box shows the same issue also.

Every other chanel seems to be working flawless Including sky sport UHD and the signal says good in the settings menu. I am all out of ideas except to assume something has nudged the dish and it needs adjusting?

I have an engineer booked for the 6th June but thought I would try here as a final resort before the engineer visit.

Many thanks for any suggestions in advance.

Re: Pixelated image/stuttering BBC channels only. Every other channel perfect (including UHD).

JDB.123 — Tue, 30 May 2023 12:23:53 GMT

Update - after a go through more and more channels I have noticed a few more, non BBC channels are doing it too. So I am going to assume this is a dish issue and it needs an adjustment?

Re: Pixelated image/stuttering BBC channels only. Every other channel perfect (including UHD).

Deedee36 — Tue, 30 May 2023 14:57:40 GMT

@JDB.123 I would suggest trying to power down you box by unplugging it for a few moments if this does not fix your problem then I advise a call to sky for an engineer visit as your dish may have slightly moved.

Re: Pixelated image/stuttering BBC channels only. Every other channel perfect (including UHD).

Invisiblename — Tue, 30 May 2023 15:37:13 GMT

@JDB.123 wrote:
Update - after a go through more and more channels I have noticed a few more, non BBC channels are doing it too. So I am going to assume this is a dish issue and it needs an adjustment?

One other thing to check is that the connections from the dish into the back of your Sky Q box haven't come loose.

Re: Pixelated image/stuttering BBC channels only. Every other channel perfect (including UHD).

lazzer61 — Tue, 30 May 2023 16:59:07 GMT

Having the same issue on sky q box and mini box.

Re: Pixelated image/stuttering BBC channels only. Every other channel perfect (including UHD).

GD1 — Tue, 30 May 2023 17:01:31 GMT

@lazzer61 If the advise posted in the thread doesn't resolve the issue you'll need to call Sky.