topic Sky Q network connection issue in Sky Q

Sky Q network connection issue

TM8714 — Tue, 30 May 2023 12:47:50 GMT

I recently had no Internet due to a drunk driver taking out the BT post. Since this has all been back up and running my WiFi is not connecting to my sky and I am unable to connect to apps eg Disney, YouTube

I have switched off my sky and my Internet router and restarted, I have also pressed the button on the front of my sky box but still no luck

Any ideas? Thanks:)

Re: Sky Q network connection issue

Tom-W19 — Wed, 31 May 2023 07:23:07 GMT

Hi TM8714

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Q network connection issue

Mr+Flibbles+86 — Fri, 02 Jun 2023 07:39:12 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks