topic Re: I’ve already returned my equipment to the sky engineer who visited back in April in Sky Q

I’ve already returned my equipment to the sky engineer who visited back in April

Mumma+bar — Tue, 30 May 2023 11:34:50 GMT

I've already returned my equipment to the sky engineer who visited

Re: I’ve already returned my equipment to the sky engineer who visited back in April

Daniel0210 — Tue, 30 May 2023 11:44:32 GMT

What is the background to this? Returning loaned equipment via the engineer is not the normal (and safest) way to do it.

Re: I’ve already returned my equipment to the sky engineer who visited back in April

Mumma+bar — Tue, 30 May 2023 11:46:02 GMT

He marked it as returned to him on his tablet and showed me. I had moved and didn't receive the cardboard return box so asked him what to do. Thanks

Re: I’ve already returned my equipment to the sky engineer who visited back in April

Daniel0210 — Tue, 30 May 2023 11:48:44 GMT

@Mumma+bar

If Sky are chasing you to return it all I can suggest is you call Sky and plead your case. I don't think returning it via the engineer will necessarily get it to the correct warehouse to be processed.

Re: I’ve already returned my equipment to the sky engineer who visited back in April

MightyQuinn — Tue, 30 May 2023 11:53:41 GMT

@Mumma+bar wrote:
I've already returned my equipment to the sky engineer who visited

Hi @Mumma+bar You are not speaking to Sky, this is a community of customers. With a bit of luck somebody will escalate it to Sky.

Re: I’ve already returned my equipment to the sky engineer who visited back in April

bob1234 — Tue, 30 May 2023 12:23:16 GMT

@Mumma+bar I have escalated this to Sky and hopefully they will come back to you, Private message or email, and be able to sort something out for you. Look for a blue blob bottom right of your screen.
PLEASE NOTE once you get the blob the chat is not real time and once you type in there could be quite a wait until there is a response, you don't have to hold the chat open just come back later to see any replies.
It seems that sometimes the "blob" does not show with Safari.
If you are using Safari with OSX, please make sure that Hide IP Address (under Privacy) is not checked in order to see the blue bubble.

Re: I’ve already returned my equipment to the sky engineer who visited back in April

TimmyBGood — Tue, 30 May 2023 12:30:45 GMT

@Daniel0210 wrote:

@Mumma+bar

I don't think returning it via the engineer will necessarily get it to the correct warehouse to be processed.

Sky/Unipart can't seem to do that reliably even in the correct packaging...

Re: I’ve already returned my equipment to the sky engineer who visited back in April

Mr+Flibbles+86 — Tue, 30 May 2023 12:37:11 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: I’ve already returned my equipment to the sky engineer who visited back in April

Lisa-P1987 — Thu, 01 Jun 2023 12:21:51 GMT

We are still looking to help you Mumma+bar. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks