topic Re: Lost connectivity for streaming via Q Box in Sky Q

Lost connectivity for streaming via Q Box

Colin+Grant — Mon, 29 May 2023 14:43:09 GMT

My Sky Q box cannot connect to the satellite thanks to scaffolding being around the house. It has been there over a week. Up until today we have been able to access, via the Q Box, the apps that use internet streaming rather than the satellite (Netflix and the like). Today however that connectivity is not available. I understand that periodically Sky Q "phones home" and if satellite connectivity is not available it locks the user out. Is this the way it is and is there a way out of this? Seems a bit heavy handed to me as I am still paying!

Thanks

Colin

Re: Lost connectivity for streaming via Q Box

Deedee36 — Mon, 29 May 2023 14:45:50 GMT

@Colin+Grant Are you getting any onscreen message??

Re: Lost connectivity for streaming via Q Box

Colin+Grant — Mon, 29 May 2023 15:13:20 GMT

IT says "There is an issue with your streaming device. Restart Netflix and try again". It is the same for Disney etc.

Re: Lost connectivity for streaming via Q Box

Deedee36 — Mon, 29 May 2023 15:14:57 GMT

An issue with your streaming device? Have you got sky q or sky glass?

Re: Lost connectivity for streaming via Q Box

Colin+Grant — Mon, 29 May 2023 15:18:16 GMT

I have Sky Q

Re: Lost connectivity for streaming via Q Box

Deedee36 — Mon, 29 May 2023 15:20:47 GMT

I would suggest phoning sky if you have tried a power down of you box,it could be as you have said because you box hasn't received a satellite signal.I haven't come across this before but maybe someone else on the forum will be more able to advise

Re: Lost connectivity for streaming via Q Box

Laing1 — Mon, 29 May 2023 15:22:14 GMT

@Colin+Grant wrote:

My Sky Q box cannot connect to the satellite thanks to scaffolding being around the house. It has been there over a week. Up until today we have been able to access, via the Q Box, the apps that use internet streaming rather than the satellite (Netflix and the like). Today however that connectivity is not available. I understand that periodically Sky Q "phones home" and if satellite connectivity is not available it locks the user out. Is this the way it is and is there a way out of this? Seems a bit heavy handed to me as I am still paying!

Thanks

Colin

@Colin+Grant afraid you are correct and apart from getting the dish moved then there is nothing you can do about it unfortunately.

Re: Lost connectivity for streaming via Q Box

Colin+Grant — Mon, 29 May 2023 15:23:49 GMT

Thank you. Kinda makes Glass seem even more attractive.

Re: Lost connectivity for streaming via Q Box

Deedee36 — Mon, 29 May 2023 15:50:04 GMT

@Colin+Grant Just be aware stream/glass is a different concept to q in reguards to recording ability if that's something you rely on