topic Re: Can't watch anything. in Sky Q

Can't watch anything.

Lozbea — Mon, 29 May 2023 12:07:55 GMT

Unable to watch sky Atlantic or anything. Keeps saying we need to upgrade on everything we go on to. Unable to watch sky witness also.

MightyQuinn — Mon, 29 May 2023 12:11:40 GMT

Hi @Lozbea You are not trying to watch HD without a Sky HD subscription?

nigea99 — Mon, 29 May 2023 12:12:29 GMT

@Lozbea wrote:
Unable to watch sky Atlantic or anything. Keeps saying we need to upgrade on everything we go on to. Unable to watch sky witness also.

Is this the live channels or just programmes you have selected to watch (from On demand or Catch up etc) ?

If the latter then there are a couple of known problems that could be affecting you.

One can be sorted with a simple Setting change :

Do you have the HD add on - if not please try changing the default download preference to SD in

Main Menu -> Settings -> Setup -> Preferences

If you do have the HD add on or the above does not sort you please let us know so we can escalate to SKY

Lozbea — Wed, 31 May 2023 06:17:33 GMT

Thank you for your help all sorted now.

Invisiblename — Wed, 31 May 2023 07:37:05 GMT

@Lozbea wrote:
Thank you for your help all sorted now.

It would help others if you give a brief description of what 'sorted' it

Bungalowcrew23 — Wed, 24 Jan 2024 21:41:10 GMT

Hi. The select button didn't seem to be working so ordered another controller and the same happening.
unable to watch any programmes.

nothing showing on my planner.