topic Re: Skyq uhd box losing series links in Sky Q

Skyq uhd box losing series links

jasonrford1971 — Thu, 25 May 2023 19:17:47 GMT

My Skyq uhd is losing the series links then randomly adds one to be recorded on a day that I didn't request

Re: Skyq uhd box losing series links

Lisa-P1987 — Fri, 26 May 2023 08:27:25 GMT

Hi there @jasonrford1971 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Skyq uhd box losing series links

jasonrford1971 — Fri, 26 May 2023 08:55:14 GMT

I have not had the uhd box 12 Months so should this be replaced free of charge ?

Re: Skyq uhd box losing series links

Daniel0210 — Fri, 26 May 2023 08:57:30 GMT

@jasonrford1971

You need to participate in the private chat with an agent once it arrives.

Re: Skyq uhd box losing series links

jasonrford1971 — Fri, 26 May 2023 08:59:13 GMT

Yes I know

Re: Skyq uhd box losing series links

jasonrford1971 — Fri, 26 May 2023 20:11:41 GMT

Had no help what so ever today and trying to get through to sky is a joke !!! Will be cancelling my contract come oct

Re: Skyq uhd box losing series links

Addie15 — Sun, 28 May 2023 08:47:09 GMT

Update-We are closing this invite now after not receiving a response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Skyq uhd box losing series links

jasonrford1971 — Sun, 28 May 2023 08:49:18 GMT

How - can you close this - when you have not even ben in touch!!!!!!!!!!!|

Re: Skyq uhd box losing series links

Daniel0210 — Sun, 28 May 2023 10:12:14 GMT

@jasonrford1971

Would you like your issue re-escalating to Sky?

Re: Skyq uhd box losing series links

jasonrford1971 — Sun, 28 May 2023 21:57:40 GMT

Some assistance would be nice I've not received any 😡

Re: Skyq uhd box losing series links

Daniel0210 — Mon, 29 May 2023 03:55:28 GMT

@jasonrford1971
I’ve re-escalated your post to Sky and the Escalation Team may get in touch with you later.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari also make sure that Hide IP Address is not checked in order to see the chat bubble. If you have trouble finding this to check the settings, use another browser such as Chrome or Firefox.

Re: Skyq uhd box losing series links

Addie15 — Mon, 29 May 2023 07:33:03 GMT

Hi there! Thank you for escalating this. We have sent an invite to jasonrford1971.

Re: Skyq uhd box losing series links

Tom-W19 — Wed, 31 May 2023 07:37:34 GMT

Hi jasonrford1971

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.