topic Sky box service unavailable because of a problem with your hard disk drive. But I can’t open anyth in Sky Q

Sky box service unavailable because of a problem with your hard disk drive. But I can’t open anyth

Daydantaboo — Mon, 28 Jul 2025 10:07:16 GMT

[removed] This service is not available because of a problem with your hard drive.
(probably recordings need removing). Dad doesn't understand how to use the controller.

oh, and to top that the controller won't let me access the memory so I can clear the hardrive of unwanted recordings.

funny thing is, this is a common issue that keeps on emerging yet sky still hasn't corrected it, why is that? The amount of money we pay for these services yet it's always failing, it isn't good value for money, not in my opinion.

very upsetting.

mum and dad live for their tv and I'm helpless to fix it.

do you get refunded when the service isn't working?

Moderator notes: removed foul language

Re: Sky box service unavailable because of a problem with your hard disk drive. But I can’t open a

PandJ2020 — Fri, 26 May 2023 22:09:25 GMT

Hard disks malfunction. Sky will replace the box for free if it's faulty.

They will probably credit loss of service from date of reporting the issue.

(Q manages its own space and recordings don't generally need to be deleted)

Re: Sky box service unavailable because of a problem with your hard disk drive. But I can’t open a

Laing1 — Sat, 27 May 2023 10:55:29 GMT

@Daydantaboo wrote:

**bleep**. This service is not available because of a problem with your hard drive.
(probably recordings need removing). Dad doesn't understand how to use the controller.

oh, and to top that the controller won't let me access the memory so I can clear the hardrive of unwanted recordings.

funny thing is, this is a common issue that keeps on emerging yet sky still hasn't corrected it, why is that? The amount of money we pay for these services yet it's always failing, it isn't good value for money, not in my opinion.

very upsetting.

mum and dad live for their tv and I'm helpless to fix it.

do you get refunded when the service isn't working?

@Daydantaboo as @PandJ2020 alludes to hard drive errors are normally terminal for a Q box meaning Sky will need to replace it. The link below should allow you to request a new box

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages

If Sky do send out a new replacement box by DPD they expect the old box to be returned REMEMBER TO REMOVE THE VIEWING CARD FROM THE OLD BOX 😀

Re: Sky box service unavailable because of a problem with your hard disk drive. But I can’t open a

Doy2 — Sat, 26 Jul 2025 18:19:30 GMT

I am so frustrated with Sky TV for the past 10 days. My recordings have vanished and I cannot record further programs. The Sky solution on -line does not work. I cannot pause a program , even briefly. The Sky solution is to tell me that the Hard Disk Drive has a problem. So, despite checking everything and rebooting as advised I am still in a mess!!

Re: Sky box service unavailable because of a problem with your hard disk drive. But I can’t open a

MightyQuinn — Sat, 26 Jul 2025 18:28:59 GMT

@Doy2 wrote:
I am so frustrated with Sky TV for the past 10 days. My recordings have vanished and I cannot record further programs. The Sky solution on -line does not work. I cannot pause a program , even briefly. The Sky solution is to tell me that the Hard Disk Drive has a problem. So, despite checking everything and rebooting as advised I am still in a mess!!

Hi @Doy2 So, why haven't you ordered a replacement box?