topic Sky Q Ethernet Packet Errors in Sky Q

Sky Q Ethernet Packet Errors

yoeman — Fri, 26 May 2023 10:30:24 GMT

I have Sky Q 2TB and 3 mini boxes. All hard wired. BT internet with Draytek 2927 router via Netgear GS728 fully managed switch. SkyQ box keeps reporting internet loss but it is conencted and active - have tried direct to router and via the managed switch. The managed switch has advanced diagnostics, and is reporting packet errors - about 1.5 per second from the SkyQ box. Changed cables, and connection (direct to router). I also get packet errors on one of the mini boxes - but NEVER on anything else (we have ~150 devices, and it is only the Sky boxes that produce errors). Anyone else with managed switches see this sort of issue? I already had to have one box swapped because it kept freezing. To clear the connection issue requires a power reset - it makes the service unusable.

Re: Sky Q Ethernet Packet Errors

Addie15 — Sat, 27 May 2023 08:13:12 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Q Ethernet Packet Errors

JDavies — Sat, 27 May 2023 11:17:15 GMT

Hi @yoeman

I have a 2tb main box and 3 mini boxes all connected via Ethernet and 3 unmanned switches. A while back I had an issue with the Ethernet network completely freezing, and the only way to reliably fix it was to turn off one of the mini boxes.. as soon as I did this the network sprang back into life.

This issue subsequently went away with one of the software upgrades and I'd forgotten about this until I read your post.

Re: Sky Q Ethernet Packet Errors

JDavies — Sat, 27 May 2023 11:18:29 GMT

Unmanaged switches, I mean.

Re: Sky Q Ethernet Packet Errors

cuke — Sat, 27 May 2023 13:38:12 GMT

@yoeman found this about managed switches https://helpforum.sky.com/t5/Sky-Q/Main-SkyQ-causes-network-loop-on-switch-and-disconnects-from-network-STP-loop-dection/m-p/4198679

Re: Sky Q Ethernet Packet Errors

yoeman — Sat, 27 May 2023 14:47:08 GMT

Thanks - really useful, if disheartening. I can turn off STP and loop detection, but it looks like sky is flooding the network so maybe create a vlan just for the Q boxes?

Or does sky not play with vlans. I tried using Wi-Fi instead of wired but that's worse.

Re: Sky Q Ethernet Packet Errors

Addie15 — Sun, 28 May 2023 11:42:32 GMT

Update-We are closing this session now but if there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.

Re: Sky Q Ethernet Packet Errors

64monks — Sun, 04 Feb 2024 16:22:31 GMT

Was there any resolution to this? I have found with SkyQ + Minis (ethernet connected, wifi off) - if any of the SkyQ boxes are on (mini or main SkyQ), internet speedtest runs at ~450Mbs vs turning all the Sky Q boxes off, it runs at advertised ~900Mbs. (Sky is not streaming or downloading). They appear to creating lots of network traffic, maybe looping confusing the switches. I have:

SR203 -> switch -> PC & mini & BT WholeHome & (switch-> Sky Q & 2 x mini & 2 x BT WholeHome

If I move the PC to the SR203 = full speed

If I turn off the Sky Q boxes = full speed

Sky Q and/or Mini = roughly 1/2 speed.

Wifi is off on the SR203. 3 x BT WholeHome (ethernet connected)

Re: Sky Q Ethernet Packet Errors

skyedward — Mon, 12 Feb 2024 19:15:25 GMT

I’m a network newbie and have a terrible time understanding Vlans. I have a SkyQ box and Mini box and would like to put them onto a Vlan with internet connection using a Netgear GS108T so that they can talk to each other with less dropouts. Have tried but with no success. To Tag, Untag, or leave blank is the question; and to leave the rest of the network undisturbed but still connected to the internet and each other. HELP!!