topic Re: Internet connection keeps losing connection, however the computer doesn't. in Sky Q

Internet connection keeps losing connection, however the computer doesn't.

Trident660 — Tue, 23 May 2023 13:03:33 GMT

This issue only started today

I had upgraded the box for a HDR one from the original 1st version box 4 days ago. The engineer checked everything on installation.

I have tried all the usual, resetting the router and the 2TB box. The drop outs last a few seconds and then comes back on again for about 10 seconds before it drops again.

I have 3 mini boxes which although also show a drop out, but only occasionally loses the picture. Has anyone any ideas? Could it be the new box?

Thanks

Re: Internet connection keeps losing connection, however the computer doesn't.

Tom-W19 — Wed, 24 May 2023 07:29:09 GMT

Hi Trident660

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Internet connection keeps losing connection, however the computer doesn't.

Lisa-P1987 — Fri, 26 May 2023 09:07:21 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks