Need to upgrade subscription to use this service

Pauloc1973 — Thu, 25 May 2023 20:51:48 GMT

Hi, i had sky set up today and took the 2 month free sky cinema deal. I can select and watch the live cinema channells but cannot watch the on demand movies as it says i need to upgrade. Can you help please?

Re: Need to upgrade subscription to use this service

oldfella — Thu, 25 May 2023 21:04:06 GMT

@Pauloc1973 wrote:

Hi, i had sky set up today and took the 2 month free sky cinema deal. I can select and watch the live cinema channells but cannot watch the on demand movies as it says i need to upgrade. Can you help please?

Hi @Pauloc1973

First check that you are not trying to Download or view HD or UHD content without the Q HD or UHD Subscription pack.

Sky Cinema HD is standard but not UHD

Sky Signature includes BoxSets and Entertainment channels only in SD as standard.
Only free to air channels such as BBC, ITV etc are in HD. The Q HD pack is required for all other Sky Signature HD content, including Catch Up in HD, On Demand in HD and BoxSets in HD
If you do not have the Optional HD pack you need to change the Download to SD in All Formats (as HD is the default setting).
So that you do not need to do this every time it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.
This needs to done on the main Q box.
Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.

Re: Need to upgrade subscription to use this service

Pauloc1973 — Thu, 25 May 2023 21:08:34 GMT

Im trying to do it in hd, not uhd. I have the hd upgrade for for on demand also

topic Re: Need to upgrade subscription to use this service in Sky Q

Need to upgrade subscription to use this service

Re: Need to upgrade subscription to use this service

Re: Need to upgrade subscription to use this service