topic Picture is pixelating on 103 and 415 in Sky Q

Picture is pixelating on 103 and 415

DicerP — Thu, 25 May 2023 20:04:42 GMT

Signal is fine during the day but come the evening ITV HD becomes pixelated and Sky Sports Racing is unwatchable - all other channels appear ok so what is the problem?

Re: Picture is pixelating on 103 and 415

Lisa-P1987 — Fri, 26 May 2023 08:28:36 GMT

Hi there @DicerP , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Picture is pixelating on 103 and 415

Ruth+Samll — Fri, 26 May 2023 17:30:50 GMT

Mine is doing the same thing, fine during the day but pixelating like crazy from 6pm onwards!

Re: Picture is pixelating on 103 and 415

GD1 — Fri, 26 May 2023 18:12:55 GMT

@Ruth+Samll @DicerP Are you on acommunal dish or your own dish?

Have you tried a reboot of the Sky Q box?

Re: Picture is pixelating on 103 and 415

Ruth+Samll — Fri, 26 May 2023 18:55:01 GMT

It's my own dish and already tried reboot...

Re: Picture is pixelating on 103 and 415

DicerP — Sat, 27 May 2023 15:26:59 GMT

Sky have said ours is a transponder issue and engineer booked. Thanks

Re: Picture is pixelating on 103 and 415

GD1 — Sat, 27 May 2023 16:13:35 GMT

@DicerP It won't be a transponder issue if they are sending an engineer it's more likely a dish issue.

A speciific transponder failing or having an issue would affect every single user on satellite, an engineer could not fix that unless he's going to fly 26000 miles up to the satellite.