topic Re: Sky box stuck on red light in Sky Q

Sky box stuck on red light

Oreilly465 — Thu, 25 May 2023 17:37:13 GMT

Every night when I come home from work my sky q box is stuck on red. I have taken the plug out and put it back in and that normally works. If it doesn't I do a reset. Tonight neither is working. I am out if options. Can anyone help

Re: Sky box stuck on red light

oldfella — Thu, 25 May 2023 17:41:11 GMT

@Oreilly465 wrote:

Every night when I come home from work my sky q box is stuck on red. I have taken the plug out and put it back in and that normally works. If it doesn't I do a reset. Tonight neither is working. I am out if options. Can anyone help

Hi @Oreilly465

This is nothing to do with the boxes being in ECO mode is it?

https://www.sky.com/help/articles/using-the-standby-settings#:~:text=Changing%20the%20standby%20settings,select%20the%20setting%20you%20want.

Re: Sky box stuck on red light

Oreilly465 — Thu, 25 May 2023 17:43:10 GMT

I don't know, I haven't set it to eco mode that I know of. But I can't get it on to find out

Re: Sky box stuck on red light

oldfella — Thu, 25 May 2023 17:47:30 GMT

@Oreilly465 wrote:

I don't know, I haven't set it to eco mode that I know of. But I can't get it on to find out

Hi @Oreilly465

Have you tried Turning the Q box on by pressing the Standby button on the front right of the the box (the Amber led).

If this turns the box on Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

Re: Sky box stuck on red light

Oreilly465 — Thu, 25 May 2023 17:52:35 GMT

My light is red, pressing it doesn't do anything. I have repaired the remote, but still nothing

Re: Sky box stuck on red light

oldfella — Thu, 25 May 2023 18:03:54 GMT

@Oreilly465 wrote:

My light is red, pressing it doesn't do anything. I have repaired the remote, but still nothing

Hi @Oreilly465

You can only pair the remote when the Q box is on with green led.

is your Red light in the centre of the Q box or on the right hand side?

Re: Sky box stuck on red light

Nezie13 — Tue, 26 Sep 2023 19:00:46 GMT

The red light is on all the time

When I try and use the remote control it doesn't work,it won't turn it off at all

Re: Sky box stuck on red light

oldfella — Tue, 26 Sep 2023 19:28:35 GMT

@Nezie13 wrote:

The red light is on all the time

When I try and use the remote control it doesn't work,it won't turn it off at all

Hi @Nezie13

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.