topic Re: Returning Sky Equipment in Sky Q

Returning Sky Equipment

Dkg1 — Thu, 25 May 2023 16:15:37 GMT

I've been sent 2 separate labels and 2 separate boxes for sky q box and sky broadband hub for return, can I put them all in one box and how do I know which label is for what box as they are different departments thanks

Re: Returning Sky Equipment

caesarome — Thu, 25 May 2023 16:23:56 GMT

You can check this yourself by going through this link to see what address is shown for both as you can print your own labels here:

https://www.sky.com/help/articles/return-tv-broadband

Make sure you get and keep proof of posting when sending this off.

Re: Returning Sky Equipment

Dkg1 — Fri, 26 May 2023 09:46:28 GMT

I already receive return labels from Sky. There are two labels with 2 different addresses, so which one is for which box?

Re: Returning Sky Equipment

caesarome — Fri, 26 May 2023 12:29:19 GMT

I have answered this above for you, go through the link I have posted for returning a Sky Q box as I would assume it will show you a page with an image of the return label (before it can be printed) so when and if you get to this page then check it against the labels you have been sent then do the returning the broadband hub.