topic Re: Moving house in Sky Q

Moving house

Soph55 — Thu, 25 May 2023 09:10:01 GMT

So I have sky TV and broadband and I'm moving house in just over a week, I currently have no SIM card in my phone and live alone so unable to call up to book the home move. Is there anyway I can do this online or I can chat to someone from sky to book the move in for me at all please?

thanks

Re: Moving house

Daniel0210 — Thu, 25 May 2023 11:07:11 GMT

@Soph55

You have to call. The forum Esclation Team cannot action Home Moves. They normally required a lead time of 14 days anyway.

Re: Moving house

Invisiblename — Thu, 25 May 2023 11:23:01 GMT

@Soph55 wrote:
So I have sky TV and broadband and I'm moving house in just over a week, I currently have no SIM card in my phone and live alone so unable to call up to book the home move. Is there anyway I can do this online or I can chat to someone from sky to book the move in for me at all please?
thanks

Yes you can do it online; try this:

https://www.sky.com/help/articles/home-move-book-av2

Re: Moving house

Soph55 — Thu, 25 May 2023 11:39:30 GMT

that's the whole point of my post, I can't call at the moment. Can't even speak to an actual human being through chat either, they make it impossible to have a conversation

Re: Moving house

Soph55 — Thu, 25 May 2023 11:40:36 GMT

Unfortunately it's saying they can't do it over the chat at the moment 😩

Re: Moving house

Daniel0210 — Thu, 25 May 2023 11:42:46 GMT

@Soph55 wrote:

So I have sky TV and broadband

@Soph55

You could call Sky by dialling 150 from a Sky Talk landline.

Re: Moving house

TimmyBGood — Thu, 25 May 2023 11:47:47 GMT

@Soph55 wrote:

I'm moving house in just over a week

Unfortunately, as @Daniel0210 indicates, even if you book a Home Move today it won't be actioned until June 13th at the earliest, so you may want to make arrangements for interim internet access (such as cellular data).

Re: Moving house

Soph55 — Thu, 25 May 2023 11:49:09 GMT

I don't have a sky talk landline

Re: Moving house

TimmyBGood — Thu, 25 May 2023 11:58:50 GMT

@Soph55

If you are using Sky Broadband then you do have 'a sky talk landline' because that's how broadband arrives.

What you may not possess is an analogue phone handset.

Re: Moving house

Daniel0210 — Thu, 25 May 2023 12:05:47 GMT

@TimmyBGood wrote:

@Soph55

What you may not possess is an analogue phone handset.

@Soph55

Which you can purchase for £5-£10 from retailers or somewhere like Argos, then you'd be able to call Sky and it will be free. Then you'll also have an emergency back up means of contact when you've moved.

Re: Moving house

TimmyBGood — Thu, 25 May 2023 12:27:48 GMT

@Daniel0210 wrote:

@TimmyBGood wrote:

@Soph55

What you may not possess is an analogue phone handset.

@Soph55

Which you can purchase for £5-£10 from retailers or somewhere like Argos