topic Re: Sky Minibox Issues in Sky Q

Sky Minibox Issues

DPFizzle — Wed, 24 May 2023 13:31:01 GMT

We have had Sky and Mulitroom for 2 years now and my contract ends tomorrow

For the last 2-3 weeks our minibox is dropping connection both from the internet and also the main Sky Q box

It's constantly dropping and I have to restart sometimes around 2-3 times both the router, main sky q box and also the minibox - sometimes this takes half an hour plus to sort before it eventually comes on.

Very annoying considering the cost of sky and the multiroom per month that I cant just turn the TV on upstairs and have TV instantly.

I've tried all actions like fully resetting everything, fully reconnecting, Wifi booster on the landing etc.

It's been fine for 2 years but only just happened in the last few weeks.

Any advice is appreciated....

Re: Sky Minibox Issues

Tom-W19 — Thu, 25 May 2023 08:24:12 GMT

Hi DPFizzle

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Minibox Issues

Addie15 — Sat, 27 May 2023 09:20:54 GMT

Update-We are closing this session now as we have not received further response within 48 hours. If you still need help please let us know so we can re-escalate this for you. Thanks.