topic Re: Cannot access Netflix, just get rotating arrow. in Sky Q

Cannot access Netflix, just get rotating arrow.

OpaG — Wed, 24 May 2023 18:26:54 GMT

Have joined Netflix with sky, used to get netflix, but no longer.

Re: Cannot access Netflix, just get rotating arrow.

oldfella — Wed, 24 May 2023 18:37:58 GMT

@OpaG wrote:

Have joined Netflix with sky, used to get netflix, but no longer.

Hi @OpaG

Have you followed the correct procedure to Activate your Sky Netflix?

https://www.sky.com/help/articles/apps-on-sky-q-and-glass-netflix

Re: Cannot access Netflix, just get rotating arrow.

Andyp — Mon, 14 Aug 2023 07:16:48 GMT

As above

Re: Cannot access Netflix, just get rotating arrow.

Quoman7 — Mon, 14 Aug 2023 07:36:44 GMT

@OpaG wrote:

Have joined Netflix with sky, used to get netflix, but no longer.

Hi @OpaG Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on?.

Re: Cannot access Netflix, just get rotating arrow.

Anonymous — Mon, 14 Aug 2023 07:43:40 GMT

The only thing that resolves it (albeit possibly only temporarily) is to plug the box out for at least 30 seconds and let it reboot. Rebooting the router makes no difference (for me at least) and the same for refreshing the Apps.

https://helpforum.sky.com/t5/Sky-Q/Netflix-app-not-working-on-Sky-Q-001-settings-does-not-work/td-p/4227391/page/13