topic Re: Issues with my sky q mini boc in Sky Q

Issues with my sky q mini boc

Drewh1969 — Sun, 21 May 2023 23:47:58 GMT

Hi can anyone tell me why the the audio keeps dropping out on my sky q mini box ? It's really annoying

Re: Issues with my sky q mini boc

Addie15 — Mon, 22 May 2023 12:19:14 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Issues with my sky q mini boc

Tom-W19 — Wed, 24 May 2023 12:29:09 GMT

Hi Drewh1969

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: Issues with my sky q mini boc

Drewh1969 — Wed, 24 May 2023 12:39:07 GMT

Hi sorry I missed your response yes unfortunately I still need help with this, it's really annoying picture is fine it's just the audio dropping out

Re: Issues with my sky q mini boc

Laing1 — Wed, 24 May 2023 12:52:09 GMT

@Drewh1969 wrote:

Hi sorry I missed your response yes unfortunately I still need help with this, it's really annoying picture is fine it's just the audio dropping out

@Drewh1969 I have re-escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Issues with my sky q mini boc

Addie15 — Wed, 24 May 2023 12:58:13 GMT

Hi there! Thank you for escalating this. We have sent an invite to Drewh1969.

Re: Issues with my sky q mini boc

Lisa-P1987 — Fri, 26 May 2023 12:22:23 GMT

We are still looking to help you @Drewh1969 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks