topic Re: Horizontal lines across screen in Sky Q

Horizontal lines across screen

Dave244 — Mon, 22 May 2023 12:58:43 GMT

Horizontal lines across screen but only through q box. Not visible when streaming on Netflix or Prime
TV is Toshiba less than 12 months old.Toshiba had me rin some tests which showed no problems
Would suggest an issue with teh box connection

Have tried different HDMI cables with no change

Re: Horizontal lines across screen

Greenfingers001 — Tue, 23 May 2023 07:30:15 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Horizontal lines across screen

Quoman7 — Tue, 23 May 2023 07:44:00 GMT

@Dave244 wrote:

Horizontal lines across screen but only through q box. Not visible when streaming on Netflix or Prime
TV is Toshiba less than 12 months old.Toshiba had me rin some tests which showed no problems
Would suggest an issue with teh box connection

Have tried different HDMI cables with no change

Hi @Dave244 try changing the video output from the SKYQ box to 1080i

Re: Horizontal lines across screen

Dave244 — Tue, 23 May 2023 18:31:41 GMT

At the risk of seeming stupid, how do i do that please?

Re: Horizontal lines across screen

Quoman7 — Tue, 23 May 2023 18:42:28 GMT

@Dave244 wrote:

At the risk of seeming stupid, how do i do that please?

@Dave244 @to change the output to 1080p Press Home on your Sky Q remote, then select Settings, followed by Setup. Select Audio visual, then Picture resolution and select the resolution to 1080p

Re: Horizontal lines across screen

Addie15 — Sat, 27 May 2023 09:10:02 GMT

Update-We are closing this chat session now but if there is anything else in the future we can help you with, please do not hesitate to reach out. Thank you.