topic Can’t get Disney in Sky Q

Can’t get Disney

Indiah — Tue, 23 May 2023 10:13:59 GMT

I am a fairly new customer I have been able to watch Disney , but today it's saying that I am not subscribed can you help please

Re: Can’t get Disney

Indiah — Tue, 23 May 2023 10:16:44 GMT

It's saying that I am not subscribed but I know I have it because we have been watching it

Re: Can’t get Disney

SlenderRobert — Tue, 23 May 2023 11:50:27 GMT

@Indiah wrote:
It's saying that I am not subscribed but I know I have it because we have been watching it

Has your Disney+ subscription ended? How did you originally sign up for it? Was it through Sky?

Can you log in on the Disney+ website?

Re: Can’t get Disney

Indiah — Tue, 23 May 2023 12:38:31 GMT

It was part of my original package when I signed up , so that's why I am surprised that I couldn't get it today because I've had it up till now from the beginning of my time with sky

Re: Can’t get Disney

Opulent+Pete — Tue, 23 May 2023 15:38:50 GMT

Was it some sort of intraductory trial?

Re: Can’t get Disney

SlenderRobert — Tue, 23 May 2023 16:04:12 GMT

@Indiah wrote:
It was part of my original package when I signed up , so that's why I am surprised that I couldn't get it today because I've had it up till now from the beginning of my time with sky

Check your account either on the MySky app or on the Sky website and check that Disney+ is still listed as being part of your subscription. If it is then you should ring Sky and find out why it's not giving you access.