topic Re: Cant download anything to watch on demand in Sky Q

Cant download anything to watch on demand

Wezza1994 — Tue, 25 Apr 2023 03:51:09 GMT

I have just had my serves back on after overdew bill..got it all back on but when i go to download DREAMLAND so can watch it. Or anything on demand? Its says to says "to use this serves you need to upgrage to find out how to upgrade go to sky.com/upgrade"..but ive already got all this? Dose anyobe know why i cant downloud anything?

Thanks weslet

Re: Cant download anything to watch on demand

Daniel0210 — Tue, 25 Apr 2023 04:24:34 GMT

@Wezza1994
This sometimes happens when restricted accounts are reactivated. Do you still have the HD add on? If not please try changing the default download preference from HD to SD in
Main Menu > Settings > Setup > Preferences

If you do have the HD add on or the above does not fix the issue post again on this thread so we can potentially escalate your post to Sky. Sky will then try to refresh the viewing card which sometimes needs a couple of attempts. This link explains more: https://www.sky.com/help/articles/call-to-upgrade-downloading-on-demand#q-help-articles

Re: Cant download anything to watch on demand

Wezza1994 — Tue, 25 Apr 2023 11:47:36 GMT

Thanks for reply. Yeah i did all that but still no luck still wont allow me to download anything

Re: Cant download anything to watch on demand

Daniel0210 — Tue, 25 Apr 2023 12:15:19 GMT

@Wezza1994
I’ve escalated your post to Sky and the Escalation Team may get in touch with you later.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari also make sure that Hide IP Address is not checked in order to see the chat bubble. If you have trouble finding this to check the settings, use another browser such as Chrome or Firefox.

Re: Cant download anything to watch on demand

Lisa-P1987 — Tue, 25 Apr 2023 12:44:18 GMT

Thanks for escalating this. We’ve sent Wezza1994 an invite to chat.

Re: Cant download anything to watch on demand

Lisa-P1987 — Thu, 27 Apr 2023 13:23:12 GMT

We are still looking to help you Wezza1994. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Cant download anything to watch on demand

Wezza1994 — Mon, 22 May 2023 23:52:41 GMT

Hello i solved it last time but cant rememer how to do it? Need help with this again please kind regards wesley

Re: Cant download anything to watch on demand

Daniel0210 — Tue, 23 May 2023 04:33:35 GMT

@Wezza1994
I’ve re-escalated your post to Sky and the Escalation Team may get in touch with you later.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari also make sure that Hide IP Address is not checked in order to see the chat bubble. If you have trouble finding this to check the settings, use another browser such as Chrome or Firefox.

Re: Cant download anything to watch on demand

Greenfingers001 — Tue, 23 May 2023 07:36:34 GMT

Thanks for escalating this. We’ve sent an invite to chat.