topic Re: Mini-box in Sky Q

Mini-box

North1west — Mon, 22 May 2023 19:04:19 GMT

Hi I've been having a problem with my mini-box as it hasn't been working properly for over

a week now.I've persevered with it but I think it's time to get it changed.I've went through all the problems that you have asked me to check and still not working properly.

In fact the top of the mini-box has got very hot and I'm frightened it might go on fire.

I'm a VIP. customer and 22 years loyal service and this has been first time I have had a serious problem..I would be really pleased if you can help me,

Re: Mini-box

Daniel0210 — Mon, 22 May 2023 19:06:46 GMT

@North1west

We are mainly customers here and you aren’t addressing Sky Customer Service, nor will they automatically contact you as a result of your post.

Is the mini box in a well ventilated position? It is normally warm but you should be able to rest your hand down on it.

Re: Mini-box

North1west — Mon, 22 May 2023 19:12:16 GMT

Yes it's well ventilated and the top of the mini-box is very hot which I think it shouldn't be.

Do I need them to contact customer service.?

Re: Mini-box

Daniel0210 — Mon, 22 May 2023 19:15:35 GMT

@North1west

If you are worried about it being a fire hazard then disconnect it and call Sky.

If you already have a Sky Mobile or a Sky Talk landline call free by just dialling 150, otherwise you can use:
https://www.sky.com/help/home
UK: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

As with most large companies the start will be automated but stay on the line and don’t hang up if you’re prompted to.