topic Problems watching the apps. in Sky Q

Problems watching the apps.

GABW — Mon, 22 May 2023 19:02:54 GMT

I keep getting a message saying oops there is a problem when trying to watch anything on prime. Apple TV, Disney + etc.

Re: Problems watching the apps.

Greenfingers001 — Tue, 23 May 2023 07:41:37 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Problems watching the apps.

Quoman7 — Tue, 23 May 2023 07:42:18 GMT

@GABW wrote:

I keep getting a message saying oops there is a problem when trying to watch anything on prime. Apple TV, Disney + etc.

Hi @GABW Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?

Re: Problems watching the apps.

Tom-W19 — Thu, 25 May 2023 07:51:09 GMT

Hi GABW

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.