topic Re: Technical support in Sky Q

Technical support

PMU1 — Mon, 22 May 2023 12:16:52 GMT

I need to fix / replace my sky card as the box cannot read it .why cannot I get a human to talk to ?

Re: Technical support

Daniel0210 — Mon, 22 May 2023 12:19:26 GMT

@PMU1

What is happening when you call?

Re: Technical support

PMU1 — Mon, 22 May 2023 12:20:55 GMT

Automated reply telling me that they are sending an SMS with a solution and hanging up

Re: Technical support

Mark39 — Mon, 22 May 2023 12:21:48 GMT

What's the solution given in the text message?

Re: Technical support

Daniel0210 — Mon, 22 May 2023 12:22:31 GMT

@PMU1

Okay, has this text arrived yet and if so have you carried out what it suggests?

Re: Technical support

PMU1 — Mon, 22 May 2023 13:01:59 GMT

Done it. It's a re boot using 001 in settings and still it won't recognise the card. It says it's not inserted. I tried an old card and it could read that. All I want is a new card !

Re: Technical support

Daniel0210 — Mon, 22 May 2023 13:13:41 GMT

@PMU1

Have you tried refreshing your viewing card by pressing

home > settings > system info > viewing card number > setup > viewing card setup - press select to trigger a callback.

This isn't a callback on your landline or mobile phone, its Sky terminology and it will be done over the internet.

Re: Technical support

PMU1 — Mon, 22 May 2023 15:02:34 GMT

Yes, it didn't work