topic Apps not working on Sky Q in Sky Q

Apps not working on Sky Q

SamBellamy — Sun, 21 May 2023 20:48:36 GMT

I've seen a few posts about this and mostly the same responses which I've tried with limited success.

When I try and use streaming apps on Sky Q (Netflox, Prime, Disney+, etc) everything works right up until I try and watch a show. It's not an internet issue. I've reset the box which usually fixes the issue but only short term and next time I try and use the apps it's broken again. I've got the latest software updated, I've reset settings, I've refreshed apps. Nothing provides a lasting fix. It's ridiculous that sky has this issue which has been impacting a number of people for quite a long time and they've not managed to sort it out.

Is there anything else I can do?

Re: Apps not working on Sky Q

Greenfingers001 — Mon, 22 May 2023 09:21:58 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Apps not working on Sky Q

Tom-W19 — Wed, 24 May 2023 09:23:11 GMT

Hi SamBellamy

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: Apps not working on Sky Q

Linnieb103 — Fri, 14 Feb 2025 22:07:34 GMT

I don't know if this is quite the same for you but this worked for me:

I had connected my iPhone to my Sky Q mini box (to play music through the tv, however, different apps on the apps rail kept crashing, sometimes towards the end of a programme and sometimes near the beginning.

The logical thing to do is to undo the most recent action, so I disconnected (do not need to delete), the Wi-Fi from the mini box in Settings on my phone. The difference was immediate, nothing has crashed since. Hope anyone who reads this is lucky like me to have such a simple problem to fix.