topic Re: Sky Q mini box not working in Sky Q

Sky Q mini box not working

GillyE84 — Sat, 20 May 2023 21:01:21 GMT

My Sky Q mini box isn't working. I switch on at mains and a red light comes on but nothing else happens, nothing comes up on screen and light just stays red. I've tried doing what it says in troubleshooting advice like resetting etc but still nothing. My main box and my other mini both still work fine. Do I need a new box?

Re: Sky Q mini box not working

oldfella — Sat, 20 May 2023 21:12:29 GMT

@GillyE84 wrote:
My Sky Q mini box isn't working. I switch on at mains and a red light comes on but nothing else happens, nothing comes up on screen and light just stays red. I've tried doing what it says in troubleshooting advice like resetting etc but still nothing. My main box and my other mini both still work fine. Do I need a new box?

Hi @GillyE84

Have you tried switching the mini on using the Standby button on the front right of the mini (the Amber led)?

If this brings the mini on

Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

Re: Sky Q mini box not working

GillyE84 — Sat, 20 May 2023 21:14:30 GMT

Yes I've tried that as I thought it was the remote to start with and yes I've pressed the button on the front too. Done everything it's suggested on troubleshooting. Thankyou