topic No Catch up or box sets in Sky Q

No Catch up or box sets

GlassOnion11 — Fri, 19 May 2023 11:08:37 GMT

Hello

I recently upgraded to Sky Q but now i can't get the catch up or box sets to load. It keeps telling me I need to upgrade.

I am on sky signature but no catchup will load for me.

Can anyone help please?

Thanks

Re: No Catch up or box sets

Daniel0210 — Fri, 19 May 2023 11:09:45 GMT

@GlassOnion11

Welcome to the forums. Do you have the HD add on? If not please try changing the default download preference from HD to SD in
Main Menu > Settings > Setup > Preferences

If you do have the HD add on or the above does not fix the issue post again on this thread so we can potentially escalate your post to Sky. Sky will then try to refresh the viewing card which sometimes needs a couple of attempts. This link explains more: https://www.sky.com/help/articles/call-to-upgrade-downloading-on-demand#q-help-articles

Re: No Catch up or box sets

GlassOnion11 — Fri, 19 May 2023 11:18:52 GMT

Brilliant

All sorted now.

Cheers for that.......