topic Re: Sky Q stuck in restart loop in Sky Q

Sky Q stuck in restart loop

Rhysws — Wed, 17 May 2023 06:36:24 GMT

Last night when turning TV and Sky on, all I see is the Hello (in Black background) message then it blacks out and then Hello message with Blue background. It blacks out again and after a few minutes the cycle starts again. I tried everything I could find online - turning off at the wall, restarting the internet, initiating a software update, but nothing seems to work.

I turned it off from the mains overnight and tried again this morning but exactly the same thing.

Appreciate any help please

Re: Sky Q stuck in restart loop

Daniel0210 — Wed, 17 May 2023 06:39:08 GMT

@Rhysws

If you haven't already tried this,

https://www.sky.com/help/articles/sky-q-box-wont-turn-on

Re: Sky Q stuck in restart loop

Rhysws — Fri, 19 May 2023 08:13:11 GMT

Thanks - tried all that and not working - have engineer coming tomorrow to hopefully resolve