topic Re: Multi room not working in Sky Q

Multi room not working

MarkReeve87 — Thu, 18 May 2023 18:38:59 GMT

My sky q box is working and my internet but my multi room box won't connect to the activation server

Re: Multi room not working

oldfella — Thu, 18 May 2023 18:43:54 GMT

@MarkReeve87 wrote:

My sky q box is working and my internet but my multi room box won't connect to the activation server

Hi @MarkReeve87

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box

Re: Multi room not working

MarkReeve87 — Thu, 18 May 2023 18:48:06 GMT

Got it fixed

Re: Multi room not working

oldfella — Thu, 18 May 2023 18:49:44 GMT

@MarkReeve87 wrote:

Got it fixed

How @MarkReeve87 ?

Re: Multi room not working

RebeccaC1 — Sat, 02 Sep 2023 13:06:06 GMT

How?

Re: Multi room not working

Dotty62 — Wed, 13 Sep 2023 13:52:25 GMT

My multi room box keeps saying technical fault please try later

Re: Multi room not working

Dotty62 — Wed, 13 Sep 2023 13:59:51 GMT

My sky multi room box keeps saying technical fault please try again later.... I have turned box off and reset but still saying the same

Re: Multi room not working

Tuckmill54 — Thu, 02 Nov 2023 17:53:06 GMT

No satellite connection

Re: Multi room not working

Daniel0210 — Thu, 02 Nov 2023 18:05:41 GMT

@Tuckmill54 wrote:

No satellite connection

@Tuckmill54

Are you seeing a No satellite signal message on the screen? If it displays no satellite signal take a look at the troubleshooting here
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. Just to make you aware, if you’re on a communal dish system in the UK you’ll have to contact your landlord or building management company rather than Sky.

Re: Multi room not working

Wendy311 — Thu, 14 Dec 2023 10:38:22 GMT

My mini box say no satellite signal. But my sky q box working

Re: Multi room not working

Laing1 — Thu, 14 Dec 2023 13:25:00 GMT

@Wendy311 wrote:

My mini box say no satellite signal. But my sky q box working

@Wendy311 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

rebooting your mini box