https://helpforum.sky.com/t5/Sky-Q/Issues-with-connection/m-p/4310463#M578212 <P>Hi, I have a new internet router and this seems to be effecting my Sky Q box, I cannot use or connect the tv or the remote to my second TV.</P><P>&nbsp;</P><P>My remote has stopped working with the tv too, please advise</P> Tue, 16 May 2023 15:56:10 GMT arlyarly 2023-05-16T15:56:10Z https://helpforum.sky.com/t5/Sky-Q/Issues-with-connection/m-p/4310463#M578212 <P>Hi, I have a new internet router and this seems to be effecting my Sky Q box, I cannot use or connect the tv or the remote to my second TV.</P><P>&nbsp;</P><P>My remote has stopped working with the tv too, please advise</P> Tue, 16 May 2023 15:56:10 GMT https://helpforum.sky.com/t5/Sky-Q/Issues-with-connection/m-p/4310463#M578212 arlyarly 2023-05-16T15:56:10Z https://helpforum.sky.com/t5/Sky-Q/Issues-with-connection/m-p/4310772#M578223 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3771017">@arlyarly</a>&nbsp;wrote:<BR /> <P>Hi, I have a new internet router and this seems to be effecting my Sky Q box, I cannot use or connect the tv or the remote to my second TV.</P> <P>&nbsp;</P> <P>My remote has stopped working with the tv too, please advise</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3771017">@arlyarly</a>&nbsp;</P> <P>Try completly resetting your Bluetooth remote.<BR />Press and hold 7 &amp; 9 together on the remote until it’s led flashes four times. <BR />Then make sure that you are pointing your remote at the Q box and press 1 &amp; 3 together until the led flashes and follow onscreen instructions to re- pair.</P> Tue, 16 May 2023 17:18:38 GMT https://helpforum.sky.com/t5/Sky-Q/Issues-with-connection/m-p/4310772#M578223 oldfella 2023-05-16T17:18:38Z