topic Amazon Music new issue stops playing in Sky Q

Amazon Music new issue stops playing

amandap138a — Tue, 16 May 2023 15:06:44 GMT

Okay, so does Amazon Music have a limit to how long or how many songs it plays on the sky q box? I eventually got Amazon Music working on my box (don't ask me how it just worked!) Now it will play for so long, normally the lyrics or song info is available on screen, but it will suddenly just show the background image which in my case is an image of the band currently playing, all the controls and information disappears and you have to come out of the app and go back in again, it is most frustrating.

Is it a time thing? Am I only allowed music for so long before Sky gets upset and wants me back to watch programming because it doesn't happen if I stream Amazon from my phone to my TV?

Re: Amazon Music new issue stops playing

Tom-W19 — Wed, 17 May 2023 12:14:46 GMT

Hi amandap138a

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Amazon Music new issue stops playing

Mr+Flibbles+86 — Wed, 24 May 2023 14:54:24 GMT

Thanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks